options on company telephone services :: essays research papers

IntroductionThere ar many different options companies have when decided on what type if telephone service to use. The size and considers of the caller will usually determine the communications needed to run an organized operation. Another factor in choosing what type of telecommunications a company will need is what type of business does the company deal with. For example, is the company a telemarketing service, a customer service company for bank, or a consulting firm plus, what be the majority of calls pertaining to and the time frame of each call? Are the telephone calls from customers needing to know where the ne atomic number 18st bank or ATM is or are they Copernican clients wanting an estimate on a construction project that is underway. These are a few of the important items to look over before choosing the telecommunication that are right for you company.I work at a company called VTN Nevada. It is an engineering, survey, architecture, planning, and construction manageme nt consulting firm. We do consulting work for many large companies in Las Vegas Valley. We do a lot of communicating with clients, construction project manager, and the entities, such as, City of Las Vegas, City of Henderson, City of North Las Vegas, Clark County, and Nye County. The need for good communication is mandatory in baffle to get the project done to the clients desires, as well as, meeting the needs of the entities that the projects are located within. VTN Nevada uses many different forms of communications from conference calls to e-mails, but vigour is better than a face to face meeting in order to straight out major issues.BodyThe system that is currently in do at VTN Nevada is the PBX, otherwise known as Private Branch eXchange. The PBX allows VTN to create extensions to connect to each other, as well as, to the public network. The system is set up to allow a person to dial the main office line and get the first receptionist, Rita. Rita, will then direct the caller to the person that they are trying to reach. If the caller wants to contact one of the directors of the company, they will be transferred to the director secretary, Marti. Then, Marti will transfer the caller to the intended recipient of the call, take a message, or transfer the caller to the intendeds voice mail. Rita will at the main number has the same